अच्छी बात यह है कि अगर आप दो महीने शहर में नहीं हैं, तो वे आपसे 12 महीने के नहीं बल्कि 10 महीने के ही रुपये लेंगे। डॉ अग्रवाल बताते हैं कि इतने सालों में कभी ऐसा नहीं हुआ कि लंच टाइम शुरू हो गया हो और डब्बा नहीं पहुंचा हो। इस कंपनी में हर डब्बावाला 40 टिफिन को लाने - ले जाने कि जिम्मेवारी उठाता है। 50 प्रतिशत कर्मचारी तो अशिक्षित हैं, लेकिन फिर भी वे 40 घरों के पते और 40 ऑफिस के पते अपने दिमाग में रखते हैं।
आप सोच रहे होंगे कि इनकी इतनी तारीफ क्यों? वह इसलिए क्योंकि हम इनसे कई चीजें सीख सकते हैं।
पहला - कस्टमर को अपना भगवान समझें।
दूसरा - समय के पाबंद रहें।
तीसरा - अपने काम के साथ किसी भी हालत में समझौता न करें।
चौथा - काम में परफेक्शन हो।
पांचवा - काम के प्रति ईमानदार रहें।
छठा - काम में गलतियां बिल्कुल नहीं होनी चाहिए।
सातवाँ - कस्टमर की संतुष्टि सबसे पहले आती है।
आठवां - जितनी सर्विस दो, उतना ही चार्ज करो।
शिक्षा:-
💐 आप जो भी कम करें, उससे दिल से जुड़ें। उससे नफरत न करें। कस्टमर के प्रति प्रेम व सम्मान रखें। बदले में वह भी आपको प्रेम व सम्मान देगा।
💐 बिजनेस कभी भी अपने कस्टमर को धोखा दे कर नहीं किया जाना चाहिए। जब आप ईमानदार रहते हैं, तब आप कस्टमर से दिल से जुड़ जाते हैं।
Customer satisfaction increases in business.
After watching the movie 'Lunch Box', there was a desire to know more about Mumbai Dabbawalaj. Then I saw the video of its CEO Dr. Pawan Aggarwal, in which he has explained the way the company works and its thinking. Let us tell you that 5000 Dabbawalas work in Mumbai and they deliver 200,000 boxes daily (twice a day). These do not make food themselves. These food are taken from your home to your office and from there take the empty container and bring it back to your home. This is because people in Mumbai have to leave for the job at half past five in the morning and no husband or son would want his wife or mother to get up this morning and prepare tiffin. Secondly, there is so much crowd in the local trains of Mumbai that you cannot stand empty-handed properly, it is far from standing with a tiffin in your hand. Dabbawalaj allows you to eat hot and delicious food at home and travel without worry. For this facility, they charge only 300 to 350 rupees every month.
The good thing is that if you are not in the city for two months, then they will take 10 rupees from you instead of 12 months. Dr. Aggarwal says that in all these years, it has never happened that lunch time has started and the container has not arrived. Every dabbawala in this company takes responsibility for transporting 40 tiffins. 50 percent of the employees are illiterate, but still keep 40 home addresses and 40 office addresses in their mind.
You must be wondering why they are so praised? That is because we can learn many things from them.
First - consider customer as your God.
Second - be punctual.
Third - Do not compromise your work under any circumstances.
Fourth - Perfection at work.
Fifth - Be honest with work.
Sixth - There should be no mistakes in the work.
Seventh - Customer satisfaction comes first.
Eighth - Charge as much as two service.
Education:-
💐 Whatever you do, join your heart. Don't hate him Have love and respect for the customer. In return he will also give you love and respect.
💐 Business should never be done by cheating your customer. When you remain honest, then you connect with the customer at heart.
No comments:
Post a Comment